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Privacy Policy
At vinalepqora, we understand that your privacy matters. This policy explains how we collect, use, and protect your personal information when you engage with our investment analysis and strategy services. We're committed to transparency and giving you control over your data.
Information We Collect
Personal Information You Provide
When you create an account, subscribe to our services, or contact us, we collect information including your name, email address, phone number, and mailing address. For our investment analysis services, we may also collect information about your financial goals, risk tolerance, and investment preferences to provide personalised recommendations.
If you participate in our webinars or educational programs, we collect registration details and may record your participation for quality assurance and educational purposes. Payment information is processed through secure third-party providers and we don't store complete credit card details on our servers.
Automatically Collected Data
Our website automatically collects technical information such as your IP address, browser type, device information, and pages visited. We use cookies and similar technologies to enhance your experience, remember your preferences, and analyse how our services are used.
We track user interactions with our investment tools and calculators to improve their functionality and accuracy. This data is aggregated and doesn't identify individual users unless you're logged into your account.
How We Use Your Information
We use your personal information primarily to deliver our investment analysis and educational services. This includes providing market insights, generating personalised investment strategies, and sending relevant financial news and updates.
Your data helps us improve our services by understanding which tools and resources are most valuable to our clients. We analyse usage patterns to enhance our website functionality and develop new features that better serve Australian investors.
We may use your information to comply with legal obligations, including Australian financial services regulations and tax reporting requirements. In some cases, we're required to maintain records for specific periods to meet regulatory standards.
Marketing Communications
We send educational content, market updates, and service announcements to subscribers who opt-in to receive communications. You can unsubscribe at any time using the link in our emails or by contacting us directly. We respect your communication preferences and never share your email address with external marketers.
Information Sharing and Disclosure
vinalepqora doesn't sell, trade, or rent your personal information to third parties for marketing purposes. We only share your data in specific circumstances outlined below.
Service Providers
We work with trusted third-party providers for essential services including payment processing, email delivery, web hosting, and data analytics. These providers are contractually bound to protect your information and use it only for the specific services they provide to us.
Legal Requirements
We may disclose your information when required by law, court order, or government regulation. This includes compliance with Australian Privacy Principles, anti-money laundering laws, and other financial services regulations.
Business Transfers
If vinalepqora is acquired, merged, or undergoes significant business restructuring, your information may be transferred as part of that transaction. We'll notify you of any such changes and ensure your data continues to be protected under this privacy policy or an equivalent standard.
Your Privacy Rights
Under Australian privacy law, you have several rights regarding your personal information. We're committed to helping you exercise these rights promptly and transparently.
- Access your personal information and request a copy of the data we hold about you
- Correct inaccurate or outdated information in your account or our records
- Request deletion of your personal information, subject to legal retention requirements
- Opt-out of marketing communications while continuing to receive service-related messages
- Request information about how your data is used and who it's shared with
- Lodge a complaint with the Office of the Australian Information Commissioner if you believe your privacy has been breached
To exercise any of these rights, contact our privacy officer using the details provided below. We'll respond to your request within 30 days and may need to verify your identity before making changes to your account.
Data Security and Protection
We implement robust security measures to protect your personal information from unauthorised access, alteration, or disclosure. Our systems use industry-standard encryption for data transmission and storage.
Access to your personal information is restricted to authorised personnel who need it to perform their job functions. All staff receive regular privacy and security training, and we conduct regular security audits of our systems.
While we take extensive precautions to protect your data, no system is completely secure. We recommend using strong passwords for your account and notifying us immediately if you suspect any unauthorised activity.
International Data Transfers
Some of our service providers operate outside Australia, including cloud hosting services and analytics platforms. When we transfer your data internationally, we ensure appropriate safeguards are in place through contractual protections and privacy shield frameworks.
Cookies and Online Tracking
Our website uses cookies to enhance your browsing experience and provide personalised content. Essential cookies are necessary for website functionality, while analytics cookies help us understand how you use our services.
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality, but essential features will continue to work. We don't use cookies for cross-site tracking or behavioural advertising.
Our website includes social media buttons and embedded content from third-party providers. These may set their own cookies and are governed by their respective privacy policies.
Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 18. If you're under 18, please don't provide personal information through our website or services.
If we become aware that we've collected personal information from a child, we'll take steps to delete that information promptly. Parents who believe their child has provided personal information to us should contact our privacy officer immediately.
This privacy policy was last updated on March 15, 2025. We review our privacy practices regularly and update this policy as needed to reflect changes in our services, technology, or legal requirements. Significant changes will be communicated to users via email or prominent website notice.
Privacy Questions?
If you have questions about this privacy policy or how we handle your personal information, we're here to help. Our privacy officer responds to enquiries promptly and can assist with any concerns about your data.
Address
85
Smith St, Wollongong, NSW, 2500
Phone
+61408522182
Email
help@vinalepqora.com
| Data Type | Purpose | Retention Period |
|---|---|---|
| Contact Information | Account management, communication | Until account closure + 7 years |
| Financial Preferences | Personalised investment analysis | While account is active |
| Usage Analytics | Service improvement, security | 24 months |
| Communication Records | Support, compliance, training | 7 years from last contact |